Return Fees Rise, Fueling Customer Frustration

Return season is in full swing, with half of shoppers returning holiday gifts within a week. Post-COVID, flexible return policies have led to a surge in online shopping and higher return rates. Most people prefer in-store returns, but retailers are tightening up with fees to cut costs. Over seven in ten retailers now charge for at least one type of return, sparking customer complaints and frustration. As returns pile up, expect more changes from stores to balance it all out.The Daily News Now! — Every city. Every story. AI-powered. Hosted on Acast. See acast.com/privacy for more information.