Season 1 - #2 Robert Chatwani, CMO Atlassian, Delivering Customer Experience

What makes a truly great customer experience? In this episode, we dive into that question with Robert Chatwani, Chief Marketing Officer at Atlassian. Robert shares his approach to bridging the gap between customer expectations and reality, and how to build a brand that consistently delivers across all touchpoints. We discuss the elements of a great customer experience, including: The Experience Gap: Meeting customer expectations through thoughtful design.Consistency Across Channels: Ensuring ...