What to Do When Your Airbnb Guest Sues You

Even if you take every possible precaution, there’s still a chance that an Airbnb guest could get hurt on your property and sue you for negligence. That’s exactly what happened to Tamara Swager. So, how did she navigate such a stressful time? And what steps can you take to protect yourself should something similar happen to you?Tamara is the Founder of Swag Hospitality, a short-term rental business out of Los Angeles County, California. She manages six properties, most of which are located in STR-friendly Long Beach, a perfect spot for travelers visiting attractions like Hollywood, Disney and Venice Beach. Tamara is also an Airbnb Plus host and active member of our STR Profit Academy.On this episode of Get Paid for Your Pad, Tamara joins me to share her unsettling experience with being sued by an Airbnb guest. She describes the incident that led to the lawsuit and walks us through the three-year process of providing information to counter the guest’s claims. Listen in for Tamara’s feedback on how Airbnb handled the situation and find out what you can do to protect yourself from litigation and prove that you’re a responsible short-term rental host.Topics CoveredWhy Tamara is crushing it right nowDisney reopening, moving into COVID orange tierSTR-friendly regulations finalized in Long BeachThe incident that led to Tamara being suedGuest fell on last step walking to car at nightDriven to medical facility by husbandWhat happened after Tamara contacted AirbnbCrawford & Company came out to take photosServed papers 18 months into processAirbnb assigned counsel on her behalfProvided information to counter accusationsCase resolved after 3 nerve-wracking yearsWhat Tamara has done to prevent future incidentsAlready had integrated lighting on every stepAdded reflective caution tapeTamara’s feedback on how Airbnb handled the situationFrustrating not to have point of contactAttorney assigned to case very responsiveCase settled by Airbnb (didn’t use STR insurance)The lessons Tamara learned from being sued by a guestLimit personal liability by setting up LLCRespond only after processing emotionsHave security cameras where legal to do soHow to demonstrate that you’re a responsible hostUse devices like NoiseAware and FreshAirSecurity features like Nest Cam, smart locksTamara’s advice on securing short-term rental insuranceDo apples-to-apples comparison of policiesWork with homeowners to choose best optionConnect with TamaraSwag HospitalitySwag on AirbnbResourcesSTR Profit AcademyAirbnb PlusCrawford & CompanyWeGoLookAirbnb Host Protection InsuranceNoiseAwareParty SquasherFreshAirNest CamProper InsuranceCBIZ Vacation Rental InsuranceBerkshire Hathaway GUARDUSAA STR InsuranceJulie GeorgeLegends XBusiness Network InternationalGet Paid for Your Pad on YouTubeEmail [email protected] [Discount Code PAD] Hosted on Acast. See acast.com/privacy for more information.