The Perfect System to Manage Inventory in Your STR Units

Do you know exactly what items are in each of your Airbnb listings? Do you know where the breaker box is located? Or the make and model of the washing machine? The more detailed information you have, the easier it is for you (or your team) to help a guest when they call with questions. But what’s the best way to manage inventory in your STR units?Darik Eaton is the Founder and CEO of Seattle Oasis Vacation Rentals, a short-term rental management company out of Seattle, Washington. Darik got his start as a host in 2008, and he was one of the first to list on Airbnb when the platform expanded to the Seattle market in 2010. He currently operates 40 properties in downtown Seattle and manages his team remotely from his home in Kauai.On this episode of Get Paid for Your Pad, Darik joins me to share the process he uses to manage inventory in his STR units. He explains how his detailed system of documentation makes it easier for his team to provide customer support and improves the guest experience. Listen in for Darik’s insight on standardizing your Wi-Fi network names and passwords and learn how to build your own process for taking inventory of your STR listings!Topics CoveredHow Darik got into AirbnbBought ‘city pad’ in downtown Seattle 13 years agoSTR to cover cost, booked 315 nights in first yearSuccess led to property owners asking to manageHow Airbnb has changed since 2010Guests no longer expect to meet host in personCTO responded to Darik’s first help ticketThe process Darik uses to document inventory in his unitsTake pictures of every item as onboard propertyRecord serial numbers of every appliance, electronicsInventory batteries and light bulbs (when last changed)Location of breaker box, water shutoff valveStore info on cloud drive for team to accessWhy Darik requires his owners to use his design teamStandardized dishware, bedding and towelsEasy to replace items as needed (at scale)What inspired Darik’s detailed inventory systemCommon questions from guests (e.g.: operating TV)Team access to info improves customer experienceThe benefits of keeping a detailed inventory of your STRProvide top quality customer supportEasy to report stolen or damaged itemsInsurance payout in case of natural disasterRepair appliances more quicklyWhy Darik standardizes his Wi-Fi network names + passwordsLess confusing for guests, improves experienceBranding opportunity (advertise to others in building)Connect with DarikSeattle Oasis Vacation RentalsResourcesSTR LegendsBox Cloud StorageAirbnb Resolution CenterHow to Change Your Wi-Fi Network’s Name and PasswordGet Paid for Your Pad on YouTubeEmail [email protected] Hosted on Acast. See acast.com/privacy for more information.