How to Maximize 5-Star Guest Reviews on Airbnb

Want to turn your STR portfolio into a revenue machine? Apply for a free Revenue Review → https://www.freewyldfoundry.com/get-startedIn this episode, Kaye Putnam joins Freewyld co-founder Eric Moeller to reveal the real strategies behind maintaining a top-rated Airbnb portfolio. Spoiler: it’s not just about having a beautiful property.They break down the essentials every STR operator must master to win guest loyalty and outperform the competition:Accurate Marketing & Listing OptimizationMeeting and Surpassing Guest ExpectationsPersonalized Hospitality & Human ConnectionCreating Magic Moments That Drive ReviewsUsing Freewyld’s cabins and client portfolios as examples, Kaye and Eric share how to turn guest feedback into a growth engine, protect your visibility on Airbnb, and build systems that ensure consistent 5-star experiences.Whether you manage 15+ units or are scaling your first few, this episode will give you practical steps to improve reviews, boost rankings, and grow a hospitality-first STR business.Keywords:short-term rental, Airbnb reviews, 5-star rating, guest experience, listing optimization, hospitality, Freewyld, property management, STR success, review strategy⏱️ Episode Chapters00:00 – Intro: Why Airbnb reviews matter more than ever01:32 – Accurate listings and managing expectations04:25 – When great marketing falls short in execution06:36 – Why accuracy beats luxury every time09:41 – Overcommunication and guest connection14:34 – Creating emotional “magic moments” for guests18:23 – Turning friction into positive experiences21:32 – The coffee debacle: learning from reviews26:36 – Reading feedback and fixing small details28:18 – Internal systems and team training for reviews29:51 – Guest journey mapping with Nathan Woods32:05 – Final takeaways: reviews as growth opportunities Hosted on Acast. See acast.com/privacy for more information.