How to Get 100% Five-Star Review on Airbnb – with Martin Chilangles

Nobody’s perfect. But Martin Chilangles comes pretty close. If you check out his Airbnb listing, you’ll notice that he’s never received anything other than a five-star review. And he does NOT directly ask guests for the five-star rating. So, what is he doing to get the highest possible score—every single time?Martin is a marketing expert and STR host in Mexico City. Originally from the UK, Martin fell in love with Mexico City in college and returned for good in 2013. An Airbnb Superhost and active member of our STR Profit Academy, Martin has earned 100-plus reviews as a host—all of them five-star.Today, Martin joins me to share his secrets for getting nothing but five-star reviews, explaining what he does to connect with guests and exceed their expectations. He discusses the marketing principles he applies to his Airbnb, introducing us to his own detailed customer avatar and describing the benefits of knowing your target market. Listen in for insight on finding the unique selling point for your STR listing and learn how YOU can gain a competitive advantage and get great reviews on Airbnb!Topics CoveredWhat drew Martin to Mexico CityWarmth of peopleFood and weatherMartin’s secrets to getting nothing but five-star reviewsCreate personal connection with guestExceed expectations with gift basketAnticipate problems, respond to messages quicklyGive guest five-star review + invite to stay againHow Martin dealt with his most difficult guestResponded to blocked toilet personally (with cleaner, plumber)Brought family $100 in food from local deliMartin’s advice on marketing your AirbnbChoose niche + target market (e.g.: business travelers)Build out customer personaMartin’s Airbnb customer profile40-year-old New Yorker named DavidTakes international vacations oftenDoesn’t know Mexico City wellLoves discovering new placesLikes tacos and drinking tequilaThe idea of a unique selling point or USPGives host competitive advantageBetter than competing on costThe benefit of building out a customer avatarHelps host make decisionsPut client’s needs firstConnect with MartinMartin on AirbnbResourcesSTR LegendsSTR Profit AcademyCouchsurfingWhatsAppToastmastersAirReview Chrome ExtensionEmail [email protected] Hosted on Acast. See acast.com/privacy for more information.