How to Build Your Team to Scale Your Airbnb Business

When Eric and I started building an Airbnb business together, our hiring process was arbitrary. We would recognize the fact that we needed help, reach out to our network and then hire the first person available. We didn’t have clear expectations around what the role would entail. It was impossible to hold team members accountable or help them improve.On this episode of Get Paid for Your Pad, Eric and I explain how creating a job score card for each role, giving an example of how we use key performance indicators (or KPIs) to hold everyone accountable—from our cleaners to the CEO.Listen in for insight on what you need to know about yourself before you start hiring and learn how the ‘hire slow, fire fast’ approach will help YOU find the right team members to scale your Airbnb business!Topics Covered Creating a job score card for each roleCommunicate expectations with description of tasks and KPIsOffer feedback, review culture questions at monthly check inHow we use a job score card for the cleaners on our STR teamExpectations clear with KPIs (5-star review for every turnover)Track and offer feedback at review, identify if need support Benefits of conducting monthly performance reviewsCreates intentional space to communicate with team regularlyEasier to have honest conversation within structure of reviewHire team members who are a good culture fitAlign around core values for decision-makingDiverse global team all committed to world-class experienceWhat you need to know about yourself before you hire a STR teamUnderstand individual skill set and how you perceive worldHire team with complementary skills or different perspectiveResources  Overnight Success Flying Cat Marketing Who: The A Method for Hiring by Geoff Smart and Randy Street Scaling Up: How a Few Companies Make It … and Why the Rest Don’t by Verne Harnish Traction: Get a Grip on Your Business by Gino Wickman  Eric on The Sam Skelly Show EP201Legends X STR AcceleratorSTR Legends Mastermind Review GPFYP on Apple Podcasts Subscribe to the GPFYP NewsletterEmail [email protected]  Sponsor Hostfully [Discount Code PAD] Hosted on Acast. See acast.com/privacy for more information.