How Craig TRIPLED the Revenue on His Airbnbs—with Craig Westaway

Craig Westaway took over the management of a luxury short-term rental property on July 1, 2020. And in one month, he made more than the previous operator did in all of 2019. Craig is the Cofounder and CEO of Bnbbooking, a high-end STR management company out of Gold Coast, Australia.On this episode of Get Paid for Your Pad, Craig joins me to explain what he and his wife Holly do differently from ‘old school’ STR managers, describing how they create a high-end experience for guests across their portfolio of luxury accommodations.Listen in for insight on meeting the high expectations of high-end guests and learn how Craig consistently TRIPLES the revenue of luxury Airbnb units by improving and personalizing the guest experience.Topics Covered How Craig and Holly got started hostingFalling out with manager of own holiday homeWife took over management, tripled profits How Craig 5Xed the profits on a recent acquisitionInvest $20K in styling and rephotograph Increase price from $1K to $3K/nightCraig’s insight on creating a high-end STR experienceBeautiful styling, make sure everything worksTake steps to accommodate right # of guestsWhat guests expect in a luxury STR bookingMeet guests personallyGifts (e.g.: champagne, beer and chocolates)Midterm cleans and inspect prior to check-inHow Craig gets 5-star reviews despite high expectationsGet to know guests and personalize experienceOffer late checkout when possible How Craig finds high-end property ownersReferrals and word-of-mouth marketingSEO on website = best sales toolHow to sell your services to a high-end property ownerListen to and align with their goalsMake them feel comfortable with youWhat Craig did to navigate the pandemic80% drop in bookings during snap lockdownsOffer travel credits to guests forced to cancelCraig’s advice around accommodating weddingsCreate separate listingIncrease price point for wedding partiesWhat Craig got out of our Legends X STR acceleratorPlaybook to document systemsBuild team of VAs, tech guy to run businessConnect with CraigBnbbooking Resources  Uplisting PriceLabs BNB Professional Julie George Airbnb Automated on YouTubeSTR Legends MastermindLegends X 90-Day STR AcceleratorEmail [email protected]  Sponsor Hostfully [Discount Code PAD] Hosted on Acast. See acast.com/privacy for more information.