Amit Shankardass - Digital vs Human CX

Amit Shankardass is the EVP of worldwide marketing at Teleperformance. Teleperformance has over 300,000 people delivering CX services to 170 markets from 80 different countries. In this edition of the podcast, Amit talks about the differences between a human and digital focus on CX and how brands can achieve the best possible blend of both. If 80% of customers prefer to speak to a human, why is everyone automating CX? https://www.linkedin.com/in/amitshankardass/ www.teleperformance.com