Four Key CSM Role Profiles you want to hire for!

In this podcast episode, Guy Galon, provides valuable insights for those building their customer success team. He introduces the 𝐌𝐮𝐥𝐭𝐢-𝐟𝐚𝐜𝐞𝐭𝐞𝐝 𝐂𝐒𝐌 model, which outlines essential skills that CSMs should possess, such as: solid customer-facing experienceProactivenesseffective communication skillsempathyand the desire to make customers successful. Additionally, he identifies four CSM profiles based on experience and characteristics required for his team: The "𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫," T...