Shaping The Customer Experience Post - Covid

For this week's Better Managers Briefing, we are joined by Jo Causon, strategic leader with over 20 years of experience within the commercial and not-for-profit sectors. Jo is the CEO at The Institute of Customer Service. We will be exploring: Shaping the customer experience post-Covid. Find out more about CMI and the community of managers and leaders: https://mgrs.uk/3ed